Privacy Policy

Cliniq Snapr is operated by Adishtu Tec Lab, Tamil Nadu, India (GSTIN: 33BGKPV6895D1ZT).

For privacy questions contact support@cliniqsnapr.com.

This policy applies to the Cliniq Snapr web dashboard, APIs, mobile staff application, and related services (the "Service").

By using the Service you acknowledge this policy. If you do not agree, do not use the Service.

Account data: clinic name, admin email, billing details, GSTIN, subscription status.

Patient & clinical data: information your clinic enters or uploads, including case-sheet images, visit records, appointments, and WhatsApp message content you configure.

Usage data: scan counts, message credits, feature usage, audit logs, and technical logs (IP, device, browser, timestamps).

Payment data: processed by Razorpay; we store transaction references and invoice metadata, not full card numbers.

To provide, maintain, and improve the Service, including Snapr AI case-sheet extraction.

To bill your subscription, issue GST invoices, and prevent fraud.

To send service notices, security alerts, and support responses.

To comply with applicable law and enforce our terms.

You are the data controller for patient health information. You must obtain valid consent and comply with applicable healthcare and privacy laws (including India's Digital Personal Data Protection Act and state regulations).

Adishtu Tec Lab acts as a data processor for patient data you submit. You instruct us to store and process it solely to deliver the Service.

You are responsible for staff access controls, accurate data entry, and reviewing AI-extracted fields before relying on them clinically or administratively.

We use infrastructure and service providers (e.g. cloud hosting, payment, messaging APIs) bound by confidentiality and security obligations.

We do not sell patient data. We may disclose data if required by law, court order, or to protect rights, safety, and integrity of the Service.

A current subprocessor list is available on request at support@cliniqsnapr.com.

We retain data while your subscription is active and as needed for billing, legal, and backup purposes.

After termination, we may delete or anonymise data within a reasonable period unless law requires longer retention.

You may request export or deletion subject to technical limits and legal obligations.

We implement reasonable administrative, technical, and organisational safeguards. No system is 100% secure.

You must use strong passwords, limit staff accounts, and report suspected breaches promptly to support@cliniqsnapr.com.

Data may be processed in India and, where necessary for the Service, in other countries with appropriate safeguards.

Subject to applicable law, you may request access, correction, or deletion of personal data we hold about your organisation.

We will respond within timelines required by law. Requests: support@cliniqsnapr.com.

We may update this policy. Material changes will be posted on this page with a revised date. Continued use after changes constitutes acceptance.